“We always capitalize the words Customer, Vendor, and Team – even in internal emails,” says Mark Mangrum, Chief Strategist of 9-1-1, “to highlight their critical role in the added value we bring to our business relationships.”

Recent appointments also help focus the company on serving its stakeholders:

- Joe Pulaski is now VP Vendor Relations.
- Tim Mangrum is now Senior VP for outside sales, serving Canada and the USA.
- Robert Tamez is now VP for outside sales, serving Mexico (and USA border cities).
- Celia Manila is Sales Coordinator, responsible for new business development.